BraaiCraft Returns and Refund Policy

BraaiCraft Smokehouse – Returns and Refund Policy

Welcome to BraaiCraft Smokehouse. We take pride in preparing every order with care, precision, and respect for fire-cooked techniques. Please read the following Returns and Refund Policy carefully to understand how we handle cancellations, issues, and refunds.

Order Preparation and Processing

Fresh, Made-to-Order Food
All items at BraaiCraft Smokehouse are prepared fresh and cooked to order. Some dishes involve slow-cooking and fire-based preparation, which means preparation times may vary. We strongly recommend placing pre-orders where advised to ensure availability.

Delivery and Takeaway
Orders may be fulfilled via delivery partners or direct takeaway, depending on your location and chosen mode. Once an order has been prepared or dispatched, it cannot be cancelled.

Returns and Refunds

General Policy
Due to the perishable and made-to-order nature of food, we do not accept returns once an order has been prepared or delivered.

Eligibility for Refunds
Refunds or replacements may be considered only under the following circumstances:

• Incorrect items delivered

• Missing items in the order

• Food received in a damaged or spilled condition

• Proven quality issues at the time of delivery

All such issues must be reported within 2 hours of delivery or pickup.

Reporting an Issue
To raise a concern, please contact us at connect@smokehousebybraaicraft.com with:

• Your order details

• A clear description of the issue

• Photographic evidence, where applicable

Claims without supporting images may not be eligible for review.

Resolution Method
Once reviewed, we may offer one of the following based on the situation:

• Replacement of the affected item

• Credit or partial refund

• Full refund in rare and justified cases

All decisions are made at the sole discretion of BraaiCraft Smokehouse.

Refund Processing

• Timeframe: Approved refunds are processed within 7–14 working days

• Method: Refunds are issued via the original payment method or bank transfer

• Third-Party Platforms: Orders placed through aggregators such as Swiggy or Zomato are governed by their respective refund policies. Customers must raise refund requests directly with those platforms.

Cancellations

• Orders cannot be cancelled once preparation has begun

• Pre-orders may be cancelled only if the request is made well in advance and confirmed by our team

Policy on Taste Preferences

Taste, portion size perception, or personal preference differences do not qualify for refunds. Our food is prepared following standardised recipes and portioning developed for consistency and quality.

Legal Compliance

Consumer Rights in India
BraaiCraft Smokehouse operates in accordance with applicable Indian consumer protection laws. Any disputes shall fall under the jurisdiction of Gurgaon / Delhi NCR, unless stated otherwise.

Policy Updates

This Returns and Refund Policy may be updated or modified at any time without prior notice. Customers are encouraged to review this page periodically.

Customer Support

For questions or concerns, please contact us at:
connect@smokehousebybraaicraft.com

By placing an order with BraaiCraft Smokehouse, you acknowledge and agree to the terms outlined above.

Last updated: 18 January 2026